Urgent maintenance hotline 24/7

Our emergency service is available around the clock for urgent situations where faults or damage may pose an immediate danger, cause harm, or result in significant inconvenience. During on-call hours, we only handle critical emergency tasks that cannot be postponed to a weekday.

Emergency services also include door openings, with the price determined by the time the service is performed. The standard rate is charged between 8 AM and 4 PM; outside these hours, a different rate applies. The current price list for door openings can be found on the notice board in your stairwell. The property maintenance technician will arrive as soon as they have completed their previous task.

Our on-call maintenance service covers, among other things:

Electrical faults

• Facilities or equipment not functioning (e.g., lights out)
• Fuse keeps blowing repeatedly
• A faulty electrical fixture poses a risk of electric shock

Water fixtures and drains

• Heavily leaking tap
• Clogged drains or toilets
• Leaks onto the floor or into the toilet bowl

Water damage in structural elements

• Leaks in the roof, façade, or base floor structures

Building systems alerts

• Alerts from heating and ventilation systems
• Critical faults in pumping stations and domestic water systems

Elevators

• Elevator repairs via the maintenance company
• Assistance for people with reduced mobility when needed

Security measures

• Measures to prevent personal injuries
• Note! In situations involving danger to personal safety, always call 112 first.

Emergency service does not cover all situations

“Some issues are addressed on a case-by-case basis:

• Technical faults in shared saunas
• Malfunctions in laundry room machines
• Elevator faults that do not pose a safety risk
• Disturbances (e.g. loud noise, intoxicated individuals) – these are referred to the authorities